30-day returns policy
WeGotFilters offers a 30-day return window starting from the day your order is delivered. To qualify, please initiate a return request within 30 days of receiving your item.
Eligibility for Returns
We accept returns only when the following requirements are met:
- The product must be unused, unopened, and returned in its original packaging.
- All original accessories, manuals, and included components must be returned with the item.
- Return requests must be submitted within 10 days of the delivery date.
- Any damaged, missing, or incorrect items must be reported within 2 business days of receiving your order.
- Custom-made, personalized, or special-order (non-stock) products are not eligible for return.
Return Process
To start a return, please contact our customer support team at Email: sales@AirCoastIndustrial.com
Please include the following information in your request:
Order Number
Reason for the return, using one of the following codes:
- DEF – Defective Product
- PNO – Product Not Ordered
- MP – Missing Parts
Cancellation Policy
Most products are custom and made to order and not able to be cancelled once the order is placed; however if the order is early in the manufacturing process, there is a possibility the order can be canceled. Please contact us at Sales@AirCoastIndustrial.com with your order # and we will respond.
Warranty Policy
All of our manufacturer’s warranty their products to be free from defects in material and workmanship upon delivery and the products will operate in accordance within its applicable specifications under normal use. Dismounting and reinstallation of defective or nonconforming parts is done at Buyer’s expense. Our sole responsibility shall be limited to such repair, replacement, or repayment of the purchase price. There are no other warranties, expressed, statutory or implied, including those of merchantability, quality or fitness for purpose, nor any affirmation of fact or representation which extends beyond the description on the face hereof.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, the refund will be issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider's processing time.
Combustible Dust Policy
Some applications may include processes or materials with inherent fire and explosion hazards. As a distributor of industrial air purification products, Industrial Air Purification Inc. Is neither an expert nor a certified consultant in fire, spark, explosion detection, or suppression control. Complying with applicable codes and standards and managing the risks associated with the process or materials remains the responsibility of the process owner/operator. We may provide referrals to suppliers of equipment or services related to the detection and/or mitigation of sparks, fires and/or explosions, but we do not assume responsibility for any such referrals, nor do we assume any liability for the fitness of a mitigation strategy or product for a particular installation or application.
Contact Information:
Phone - Call or Text: (833)718-1986
Email: sales@AirCoastIndustrial.com
Hours of Operation: Monday - Friday 8am - 4:30pm Arizona
Address:
AirCoast Industrial Solutions Incorporated
4539 N 22nd Street #4308
Phoenix, AZ 85016
EIN: 93-2735648
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